Gather the information that matters
Bring reports, previous prescriptions, discharge summaries, and an up-to-date medicine list if they are relevant to your concern. Keep original documents safe and label digital files clearly so they are easy to locate.
When booking, mention the service you are seeking and any referral you have. The hospital team can help direct your appointment request.
Write a short visit summary
In your own words, note what you would like to discuss, when the concern began, and any questions you want answered. You do not need medical terminology; clear everyday details are useful to share during a consultation.
If you are attending a follow-up, read your previous instructions and note any questions or practical difficulties you would like to discuss.
Know the next step before you leave
Ask for clarification if an instruction, investigation, or follow-up arrangement is unclear. Keep written instructions together with your health records for your next visit.
Appointment availability is confirmed directly by the hospital team. For urgent concerns, use the appropriate emergency service rather than waiting for an online appointment response.
